Third-Party Audit Challenges
There has been a significant amount of documentation over the last several years that has clarified the fact that the Third Party Registration process has a number of outstanding challenges and issues that have resulted in a real loss of credibility. While there are various contributing causes, the end result has been manifested in the following problems and customer complaints:
- Inadequate Customer Focus
- Personnel performing assessments often lack practical business experience
- Audit Process is Perceived as a Negative Experience
- Auditors often provide non-value added feedback
- The audit process over time has become bureaucratic & paperwork oriented
- Excessive Audit Days and Costs
- Many demonstrate a lack of control of their processes and auditors
- Inability to provide Integrated Management System Audits, which may combine quality, environmental, safety and business excellence criteria